BetAndreas FAQ

Have a question or don’t know how to fix an error on the site? The BetAndreas FAQ tab contains all the useful information for each user. We have provided this page as a reference for anyone who wants answers to specific questions related to betting, deposit, loyalty program, VIP bonuses, or other formal or technical aspects. You may also find reading all the questions and answers helpful if you are new and want to place a bet for the first time.

General Questions about BetAndreas 

Each user has questions or difficulties they encounter at different stages, whether it is registration errors, problems with verification, etc. In this case, the easiest way is to contact the operator or support service. Honestly, most of the BetAndreas FAQs are standard, and you can find the answers. Here we list the most common Bet Andreas questions and the answers you may be interested in. If you do not find your question, don’t hesitate to contact us, and we will provide you with the necessary information and support. 

Is BetAndreas Legal in Bangladesh?

The legality of a bookmaker determines the availability of a license to operate in the country. BetAndreas is a legal and certified service licensed to many countries, including Bangladesh. But, according to the law, the player of the bookmaker’s office must reach the age of majority, and when registering on the bookmaker’s website, this is a prerequisite. Even if you cheat and indicate your age incorrectly during registration, we can block your account after checking your identity.

Does BetAndreas Offer Live Streaming?

Yes. BetAndreas offers bettors online streaming for more than 15+ sports. For the convenience of navigation, users have at their disposal a search bar and a clear line with icons of sports disciplines. Live betting is one of the most interesting categories on the BetAndreas website. During live broadcasts, there may be special bonuses and conditions for betting. For convenience, the site provides the schedule and the exact start time of the broadcasts.

Does BetAndreas Have a Mobile App?

Yes. In addition to the mobile version of the site, the BetAndreas mobile app is available for Android and iOS devices. You can download the official iPhone application from the App Store. For Android, download the APK file available from our website.

The application is fully tested on various devices and works faster than the browser-based mobile version. Please note that you can find other apk files on the Internet that we have nothing to do with. Download the application only through official markets and our website.

If you get an error on iOS: “This app is currently unavailable in your country or region.” Instead, you need to use the instructions on our website, which indicate what needs to be done to install the application on your phone or tablet with iOs. You can find the instructions by clicking on the apple icon on the top panel of the site.

How Can I Contact BetAndreas?

You can contact a support representative in various ways, including online chat and email. The support service works 24/7.  

Please note that most issues or problems are already covered in the BetAndreas FAQ. Therefore, before contacting us, ensure that the problem is not described in one of the categories. For easy navigation, you can use the search bar.

Are There Any Fees or Taxes on Winnings?

BetAndreas does not charge fees or taxes for winnings. The only exception is the payment system you use. We recommend choosing the most appropriate method to minimize the fees or taxes. You can find a complete list of payment systems and services in your account settings or BetAndreas website.

Questions about Account

Questions related to setting up or registering an account are the most frequent and popular. Often, many do not know the general information about user accounts and face several problems, such as blocking, lack of verification, incorrect contact information, etc. For users, their account is one of the main tools for betting and gambling, so we advise you to check BetAndreas popular questions to avoid possible difficulties or failures.

How to Register at BetAndreas?

The process is standard as in most cases – go to the official BetAndreas website, fill in all the required fields and verify your identity. However, we recommend you follow each registration step, carefully reviewing important information, including terms and conditions, to avoid misunderstandings when receiving a bonus or withdrawing money. NOTE! To avoid getting on a scam site, carefully check the site address and do not follow suspicious links.

How Long Does It Take to Sign Up for BetAndreas?

It all depends on the completeness of the information provided. If some fields were not filled in or were filled in incorrectly, you will receive an appropriate notification. The verification process can take from a few minutes to 1 day, depending on the correctness of the data you provided. Such a process can be long but necessary in 100% of cases. These measures are intended to ensure that the platform can legally cooperate with players without violating the law and that scammers or bots do not threaten the site. In particular, this is necessary to prevent gambling and criminal activity by minors.

At BetAndreas, identity verification is a standard procedure and is carried out by the requirements of the regulator.

How Can I Change My Account’s Country, Address, or Other Information?

To change or correct all information, please get in touch with support. You can contact the operator or support manager via online chat or email. It is important to know that if you change the country or other personal information, access to the site may be blocked automatically. Make sure the country you want to change in your account data is legal betting or gambling. Otherwise, the site cannot guarantee further use.

Can I Reactivate a Closed/Blocked Account?

Since your account is blocked/closed, only the contact email of the support service is at your disposal. You can find the email in the CONTACTS tab. First, indicate the account number (if you do not remember it, provide contact information) and describe the problem. After some time, the support contact will answer you and describe other ways to solve this problem.

Bookmakers prohibit re-registration. In most offices, re-registered account (s) are limited or blocked while transferring the balance to the first account. Therefore, do not try to create a new account with the same data while having an old profile that has not been deleted.

How to Delete BetAndreas Account?

To delete your BetAndreas account, do the following:

  • Contact Support. Choosing an online text chat or email correspondence will be more convenient. Be polite and communicate with the support operator.
  • Describe the reason why you want to delete your account. The reasons may differ, so feel free to describe everything that prompted you to delete your account. In addition, provide the player’s account number and brief information. The office specialist will still ask these questions before proceeding directly to the actions. So you save time for yourself and your assistant.
  • Wait for an answer. The response time depends on some factors, so it is impossible to say how long it will take to clarify the information in your case. It usually takes from 12 hours to several days.
  • Submit your personal information. The support manager may ask you for personal information. This is to confirm your identity and the contact manager continued all the necessary account deletion operations with you. You will be asked to send in an email: first and last name, game account number, email address specified during registration, etc.

How Can I Change the Phone Number in My Account?

Everything is simple. Contact support, describe your question, and wait for the operator’s response. After a while, on your account page, you will need to enter your new phone number and verify it by SMS code. Double authentication is one of the main means of protecting your account, so if you have lost your mobile phone or number, do not hesitate to update your account details on the BetAndreas website.

Questions about Payment Methods

Account replenishment is one of the easiest and fastest operations—availability of variable payment methods with BetAndreas as one of the most popular bookmakers for many users. For users’ convenience, online casinos offer bank transfers, bank cards, and electronic payment systems. You can replenish your account immediately after registration. Please note that deposits and withdrawals must be made using a single payment method.

How to Make a Deposit with Taka?

The banking algorithm is the same for all Taka online casinos and bets. In addition, there are standard rules: only registered players can make transactions with money, and they can only use the methods indicated on the casino website. Therefore, if you want to make a Taka deposit, do the following:

  • Open a bank account and fund it with a large portion of the Taka currency.
  • Complete the KYC procedure. You need to confirm the data you have just entered with some photographs of documents. 
  • Now go to the checkout section of the site in the profile menu. There you need to select the method of replenishment and the desired amount.
  • Go to the cashout window where payment details are required. Enter it and confirm the operation.

Sometimes, you will be redirected to the bank transfer system to confirm the transaction via SMS or a banking application. Please contact the support service or your bank in case of problems.

How to Bet at BetAndreas from Bangladesh?

First, you must register on the BetAndreas website and verify your identity. After that, connect any convenient payment system; this is necessary for replenishing the account and withdrawing. There are dozens of sports to choose from, from football and cricket to chess and chariot racing. Attention! Only verified accounts can place bets, so ensure you provide all the required information and confirm it.

Can I Deposit via Bitcoin?

Modern bookmakers keep pace with technology and have long had various cryptocurrencies in their arsenal for replenishing an account. BetAndreas is no exception and provides its users with deposit and withdrawal options using BitcoinCash, Dash, Dogecoin, Bitcoin, Zcash, Litecoin, Ripple, Binance, and Ethereum. Connect your electronic or crypto wallet to your account and use the features without problems. 

NOTE! We do not charge fees for transfers in cryptocurrency. All additional taxes or fees occur on the side of cryptocurrency transactions.

Does BetAndreas Pay Out Winnings?

Yes. BetAndreas is a certified bookmaker, verified by independent experts, and has been in business for a long time. Therefore, not your winnings are at your disposal from the moment the money is credited to the account. To withdraw money, log into your account and click in front of the selected payment method. Please note that deposits and withdrawals must be made using a single payment method. In addition, the platform allows users to track the history of deposits and withdrawals in the relevant section of their accounts. 

What Payment Methods Does BetAndreas Accept?

Select a medium to deposit and then follow the system prompts. The main deposit methods are Bkash, Nagad, Rocket, Bitcoin, Litecoin, and Ethereum. The minimum withdrawal amount is 200 BDT from 1st deposit and 400 BDT from 2nd deposit. You can also deposit money into your account by cryptocurrency wallet. In this case, the minimum amount may change. Funds are credited to the account quickly and without the bookmaker’s commission.

However, the availability of certain payment methods depends on the region in which the player lives or is located. If you have any questions or need more information about the payment methods available in your area, you can contact our 24/7 customer support via email or live chat.

Questions about Bonuses and Promotion

Bookmaker bonuses are a reward for a player on bets, expressed, as a rule, in cash or other privileges, the purpose of which is to attract new customers and retain (encourage) the existing ones. Use filtering by sports and events for a faster and more convenient search for bonuses and promotions. Below are answers to frequently asked questions about bonuses and promotions bookmakers offer BetAndreas to bettors. 

Which Bonuses are Currently Available at BetAndreas? 

This is the BetAndreas popular question that all new bettors ask. BetAndreas has permanent and rotating promotions with event bonuses. According to the standard, we give all new players a bonus for the first replenishment of an account for betting on sports or a casino. For birthdays we offer a free bet and free spin. For those who brought friends or referrals, 15% of their bets or games in the casino go to you.

In addition to bonuses, we have prepared a special loyalty program for which you can get good boosts by earning coins. You can get them for each deposit, as well as for performing certain actions (for example, filling out a profile, email confirmation, etc.). Earned coins, you can exchange for bonuses with a favorable rate.

Does BetAndreas Offer Free Bets?

Yes. A free bet is a bookmaker bonus, a notional amount of money that a player can wager and win real money. When winning such a bet, the player receives only net profit on it, and the amount of the free bet is not returned by the bookmaker. Free bets are provided as part of promotions and loyalty programs. The BetAndreas Loyalty Program is a multi-level bonus accrual system for regular bookmaker customers.

Can I Get a No Deposit Bonus?

Yes. You can receive a deposit bonus for participating in promotions, activating a promotional code, or participating in certain events. Most no deposit bonuses have certain conditions, such as a time or bet limit. Keep a close eye on the latest information about bonuses in a special category on the official BetAndreas website. Fill in your email in your profile and learn about all our offers.

To receive a bonus, agree to the promotion terms, log into your account, go to the desired category, place a bet, or play the slot machine.

Do I Need a Promo Code to Get the Welcome Bonus?

No. During registration, you can choose between two welcome bonuses: a sports betting first deposit bonus or a casino stake deposit bonus. Optionally, you can refuse bonuses depending on your preferences and capabilities.

If you have a promotional code that you can and want to use, there is a corresponding field next to the registration button. It will be accepted if the promo code meets the conditions and is valid. Otherwise, you will receive an error message.

How Can I Claim a Daily Bonus?

It’s simple – log in and complete daily tasks. These tasks are part of the loyalty program, and for their completion, coins are awarded. The more you earn, the higher your loyalty and coin value. Among the daily tasks, there are:

  • Make a spin in a casino game – 10 coins
  • Make a bet in the game live-casino – 10 coins
  • Play for real money in 5 different slots during the day – 20 coins

How to Insure a Bet?

You can receive a promo code for bet insurance during promotions, tournaments, or events. In case of loss, the insured amount will be returned to your real account. For this, you need the following:

  • Add an event to the coupon;
  • Enter the promotional code in the field under the bet amount and click “place bet”;
  • The insured amount will be returned to your real account if the bet fails. You can also bet accumulators and win with minimal risk.

To ensure an express with a free bet, collect at least 7 events in a coupon with a coefficient from 1.7. If one event does not enter, you will receive a free bet for the entire amount of the bet.

What Are the Required Odds for the Sportsbook Welcome Bonus?

Minimum odds are when a betting site places the lowest acceptable odds you need to bet against with your welcome bonus. To claim the winnings from your welcome bonus, you have to bet on matches or tournaments with odds higher than the minimum odds rate. An example of what minimum odds can be:

  • 2/5
  • 3/5
  • 1/1
  • no requirement

Does BetAndreas Offer Special Esports Bonuses?

Yes. Esports discipline is especially popular among the majority of bettors. Therefore, we actively offer bonuses dedicated to major tournaments. BetAndreas has 5 cyber games in its arsenal: Counter-Strike: Global Offensive, Dota 2, Valorant, League of Legends, and Call of Duty. Each esports discipline has its category with division into tournaments, divisions, and access to the online broadcast.

Among the bonuses, you can get a free bet – the opportunity to bet on the amount provided by the bookmaker as a gift. In addition, BuyBack Bet is a special bonus that allows you to request an early settlement of a bet at a bookmaker or exchange – before the outcome of it takes place. The range of bonuses may expand, so subscribe to the email newsletter for up-to-date information and follow the news on the official website.

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